• Bookings are acceptable over the telephone, email or via the Extra Mile website.
  • Where a return price is quoted the payment is due on completion of the outward journey.
  • Your booking will be confirmed in writing, with details of outward journey, collection times and mobile number for use in case of delays or emergencies.
  • To avoid wasting time, wherever practical our chauffeurs check flight arrival times. Should our chauffeurs once at the airport have to wait for over one hour, we reserve the right to charge £15 per hour or part thereof, plus cost of car parking which is payable by the client.
  • Parking at airports when meeting arrivals is included in the price for the first 20 mins. The client is liable for any additional parking charges.
  • Cancellations can be made at any time up until 48 hours before travel. Charges will apply for any cancellations made within the 48 hours of travel, negotiable with the company.
  • Payments can be made by cash ,cheque or credit card (by telephone to the office, not with driver)  Cheques should be made payable to Extra Mile Chauffeur Travel.